OVERVIEW
We've been listening to your feedback and are excited to announce that our booking system is getting an update! Please bear with us during this exciting transition period as we roll out our super-powered booking system. You'll still have all the old features you love, plus you'll now be able to book multiple sessions and different classes at a time, join a wait list that will text you the second an opening comes up, and many more awesome new features.
*Bookings for classes running January 22nd and beyond, must now be made using our new system.
FREQUENTLY ASKED QUESTIONS
Why the big change?
Simply put, our old system was a pain. It couldn't handle everything we wanted from it and our first priority, you the parents using the system, had some great feedback on what you needed. New year, new changes right? We hope this new system streamlines and simplifies the process for you. You can now book more than one class at a time, get on a waitlist for classes that are full, and by creating an account, you can cancel and reschedule your classes a lot easier, and have all of your information pre-loaded for the next time you check-out. Efficiency for the win!
I have a coupon for $5 off, how do I use it?
Our new booking system is now compatible with coupon codes, you'll need to trade in any old $5 off paper-coupons for a coupon code. When you book online, you'll be asked if you have any promo codes, just enter in your new code, and you're all set!
How does the wait list work?
Add your name in the wait list using the new booking system. When your requested number of spaces become available, you'll get a text and email with a link to book. You'll have 30 minutes to book using the email link, before the wait list will move to the next person in line. If no one from the wait list books, the space will be released back into the wild!
What happens if I wait list more than one space?
The wait list system will only notify you once the full number of spaces becomes available. So, if you request two spaces and only one space becomes available, you won't be contacted until a second space opens up. If you are flexible with the number of spaces you'll need, add individual requests for one space at a time, to the wait list, and you'll get notified when each one becomes available. Pro tip! Check out our videos below on our new system, as well as the waitlist feature.
More FAQ continued below >
Intro - New Booking System
I created an account on the old system, will it transfer over?
Unfortunately, no. The two booking systems aren't compatible enough to seamlessly transfer your account information and past visits with us. This is an inconvenience, we know - but the new system, will remember you when you login and create a better experience.
I really liked paying in cash, is that still an option?
Not currently, but if you'd like to chat with Joy and talk about specific needs, she's happy to arrange specific accomodations.
What's with the cancellation policy?
We want to make sure our services are available for families that need them and realized we just couldn't do it without accounting for last-minute cancellations. The policy depends on the class-type and is detailed before you confirm your booking. For most of our classes (including Early Learning Sessions) we give a full refund for cancellations made up to 12 hours before the class start. From 2 to 12 hours before the class, there is a 25% ($5 for Early Learning, per child) cancellation charge, and there are no refunds for cancellations less than 2 hours before the start of class. Know that any fees are treated like donations--supporting our big dreams for early learning right here in the Wenatchee Valley.
How does booking kid spaces work with trades, advisory meetings, volunteer earned sessions and volunteer orientations?
For advisory meetings and volunteer orientations, first book yourself as an attendee and then use the promo code given in the confirmation email to book free Early Learning spaces for your kids during the meeting time. For trades, please ask for a special promo code to use when making arrangements.
How far in advance must I book a Birthday Party?
We need at least one full-week notice for your party to get all of the goodies ready!
What if I just can't pre-pay due to circumstances, but really need this service?
Please contact Teacher Joy. As a nonprofit, TEAMS receives small scholarship donations to help families in a pinch.